Refund

Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return

To start a return, contact us at info@ki-jewelry.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return shipping costs are the customer's responsibility. A flat return shipping fee of EGP 150 applies per return. Original shipping fees are non-refundable.

Non-returnable items

We cannot accept returns on sale items, gift cards, accessories (including wallets, bracelets, and pens), women's bags, or customized items, such as special orders and personalized pieces. Please contact us if you have questions about your specific item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

For the fastest exchange, please initiate a return of the original item. Following an evaluation by our investigation team, and upon approval of the return, a replacement item will be dispatched.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded on your original payment method. Instalment payments are not eligible for a refund. Credit card refunds may take 7–14 working days according to your bank.

Products must be returned in their original case and packaging, with the receipt or proof of purchase.

View our full official Refund Policy.